Shipping policy

Thank you for shopping at Sibooky !

Sibooky specializes in digital crochet patterns and downloadable PDF guides. Because all our products are digital, we do not ship physical items.

Please read our Shipping Policy below for information about how your purchases are delivered.

1. Digital Products – No Physical Shipping

All products available at Sibooky are digital downloads.

This means:

  • No physical products will be shipped.

  • No shipping address is required for delivery.

  • No shipping fees or delivery charges apply.

  • You will receive your purchased products electronically.

Please make sure you understand that you are purchasing a digital crochet pattern or PDF guide, not a finished crochet item.

2. Digital Delivery Time

After your payment has been successfully processed, your purchased digital product will generally be available immediately.

Depending on the checkout process, your download may be delivered through:

  • A download link displayed on the order confirmation page.

  • An email containing instructions or a download link.

In some cases, processing may take a little longer due to payment verification or technical issues.

3. How to Access Your Downloads

To access your purchased crochet patterns:

  1. Complete your purchase through our website.

  2. Wait for your payment confirmation.

  3. Check your order confirmation page or email.

  4. Click the download link to access your PDF files.

  5. Save your files to your device for future use.

We recommend saving a copy of your purchased files after downloading.

4. Missing Download or Delivery Issues

If you have completed your purchase but have not received your download link, please:

  • Check your inbox.

  • Check your spam or junk folder.

  • Confirm that you entered the correct email address during checkout.

If you still cannot access your purchase, contact our customer support team. We will be happy to help you resolve the issue.

5. Incorrect Email Address

Customers are responsible for providing an accurate email address during checkout.

If you accidentally enter an incorrect email address, please contact us with your order details so we can assist you with accessing your purchase.

6. International Orders

Our digital products are available to customers worldwide, subject to applicable laws and payment availability.

Since all products are delivered electronically, there are no international shipping fees, customs duties, or physical delivery requirements.

7. Contact Us

If you have any questions or experience problems accessing your digital purchase, please contact us.

Store Name: Sibooky

Website: https://sibooky.com

Email: Siham.BenABD@outlook.com

Thank you for choosing Sibooky. We appreciate your support and hope you enjoy creating with our crochet patterns!