Refund policy

Return and Refund Policy

Last Updated: October 5, 2026

Thank you for shopping at Sibooky!

We strive to provide high-quality crochet patterns and digital PDF guides to help you enjoy your creative journey. Please read our Return and Refund Policy carefully before making a purchase.

1. Digital Products – No Physical Returns

All products sold at Sibooky are digital products, including downloadable crochet patterns and PDF instructional guides.

Because our products are delivered electronically, there are no physical items to return.

Once a digital product has been successfully delivered or made available for download, purchases are generally considered final.

2. Refund Eligibility

Due to the nature of digital products, we generally do not offer refunds, returns, or exchanges after a purchase has been completed and the digital content has been delivered.

However, we understand that technical issues may occur. We will review refund requests in situations such as:

  • Incorrect Product: You received a different digital product from the one you purchased.

  • Damaged or Corrupted File: Your purchased PDF file is corrupted, incomplete, or cannot be opened.

  • Download Issues: You are unable to access or download your purchased product due to a technical problem on our side.

  • Duplicate Orders: You accidentally purchased the same product more than once.

If any of these situations occur, please contact us so we can investigate and determine an appropriate solution.

3. Non-Refundable Situations

Refunds are generally not available in the following situations:

  • You changed your mind after purchasing a digital product.

  • You purchased the wrong pattern or selected the wrong product.

  • You lack the necessary tools, materials, or skills to complete a crochet project.

  • You did not read the product description before purchasing.

  • You expected to receive a finished crochet item instead of a digital PDF pattern.

  • You successfully downloaded or accessed the digital product and no product defect or other valid refund reason exists.

Nothing in this policy limits any mandatory refund or cancellation rights provided by applicable consumer protection laws.

4. How to Request a Refund

If you believe your purchase qualifies for a refund, please contact our support team by email.

Please include the following information:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • A brief explanation of the issue.

Our team will review your request and respond as soon as possible.

5. Refund Processing

If your refund request is approved:

  • The refund will be issued to your original payment method whenever possible.

  • Processing times may vary depending on your payment provider or financial institution.

  • You will receive confirmation once the refund has been processed.

Please allow additional time for the refunded amount to appear in your account.

6. Exchanges

Since Sibooky sells digital products, we do not offer traditional product exchanges.

If you receive an incorrect or defective digital file, please contact us and we will work to resolve the issue.

7. Contact Information

If you have any questions about our Return and Refund Policy or need assistance with your purchase, please contact us.

Store Name: Sibooky

Website: https://sibooky.com

Email: Siham.BenABD@outlook.com

We appreciate your understanding and thank you for choosing Sibooky!

Happy Crocheting!

The Sibooky Team