Refund Policy

Thank you for shopping with Sibooky. Because our products are digital PDF craft patterns, we have a specific refund policy for digital purchases.

1. Digital Products

All Sibooky products are digital PDF downloads. No physical product will be shipped.

Due to the nature of digital products, all purchases are generally non-refundable once the PDF has been downloaded or delivered.

2. When We Can Help

We want you to have a good experience with Sibooky. Please contact us if:

  • You received the wrong PDF.

  • Your purchased file is damaged or cannot be opened.

  • You have a technical problem accessing your purchase.

  • A file is missing from your order.

  • There is a significant issue with the product that prevents you from using it as described.

We will do our best to resolve the issue by providing a replacement file, corrected file, or another appropriate solution.

3. Accidental Purchases

Please carefully review your order before completing your purchase.

If you accidentally purchase a digital pattern and the file has not yet been downloaded or accessed, contact us as soon as possible. We will review the request and determine whether a refund is possible.

4. Duplicate Purchases

If you accidentally purchase the same pattern more than once, please contact us with your order information. We will review the situation and, where appropriate, may issue a refund for the duplicate purchase.

5. How to Request Help

To request assistance with an order, please contact Sibooky through the contact information provided on our website.

Please include:

  • Your name

  • Order number

  • The email address used for your purchase

  • A description of the problem

  • Any relevant screenshots, if applicable

6. Refund Processing

If a refund is approved, it will generally be issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider or bank.

7. Changes to This Policy

Sibooky reserves the right to update this Refund Policy when necessary. Any changes will be posted on this page with a revised “Last updated” date.

8. Contact Us

If you have questions about this Refund Policy or need help with a purchase, please contact Sibooky through the contact information available on our website.

Thank you for supporting Sibooky and our creative business! 💕